Terms and Conditions

Company disclosure requirements

Store Policy

Returns allowed within 7 business days of purchase with original receipt.
No warranty on any refurbished items.
30 day hardware warranty on hardware installed by level1pc staff only.
All items are subjected to a 25% restocking fee unless defective.
Special Orders paid in advance w/ no returns unless defective.


Refunds will be issued by company check within 30-days. All written checks must clear our bank prior for a qualified refund. No returns on products if rebate offers were collected or if  the new product was opened and/or used. All refunds are subject to our approval. Level1pc reserves the right to decline any refund for any reason at any time.

Returned Checks

No equipment will be released from our facility without full payment at time of pickup. A minimum $50.00 cash fee is applied for all returned checks.

Abandoned Property  / Storage

Customer agrees to pick-up computer and pays for services rendered within seven (7) days of service completion.  If the computer is not picked up within seven (7) days, a storage fee of $10 per day will be charged in addition to the original fee.

Equipment left behind, without returning our phone calls, voice-mail messages, emails and not picked up or paid for after 90 days will be considered abandoned by state law.  Hardware or material in the repair will be removed from your equipment.

If the computer is not picked up within ninety (90) days, it will be considered abandoned, according to the law, and equipment will become the property of level1pc and will be sold or recycled to recover damages and non-payment.

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