Service & Support

Small Business Solutions

Honest and Transparent

We promise delivering vital service and to deliver it perfectly!

Understanding how essential it is for your business to run without delays, we have 24/7 emergency support and offer on-site services.
Our focus point is to be proactive, providing a detailed contingency plan to reduce failure percentages and limit recovery times.
Our preventative maintenance and remote support options help keep your business network running smoothly.

Contact us to discuss your current or future needs to see if we meet or exceed those needs at 585-632-3030 or reach out to us on the Contact Us Page.

  • 24/7 Emergency Support
  • Service Maintenance Plans Available

Residential Solutions

No Fix – No Fee Guarantee

If we can’t fix your computer then you don’t owe us a penny!

Providing our residential customers with full computer service and support with our remote options to enable you to remain in the comfort of your own home while we take care of any computer issues you may have.

Need help setting up or installing a new device, like a new computer, printer or wireless router? We provide those much needed on-site services in Genesee and Monroe County areas.
Contact us to see if we cover your area at 585-632-3030 or reach out to us on the Contact Us Page.

  • Pick-Up and Drop-Off Services
  • Preventative Maintenance Plans Available

Ransomware Attacks

Protect and secure your data

With more of our lives moving online, ransomware attacks have increased. In North America alone, ransomware attacks increased by over 150 percent between 2019 and 2020.

What’s a ransomeware attack?

Ransomware is malware used by hackers to encrypt files, making them unavailable until the victim pays a large amount of money or “ransom”.  The ransom demanded can get expensive: an attack on Colonial Pipeline in 2021 cost the company $4.4 million and disrupted fuel supplies, resulting in gas shortages along the east coast.

How can I protect myself from ransomware?

There are few things you can do to prevent your data from falling prey to hackers and criminals:

  • Use different passwords to protect sensitive files and folders
  • Back up your files so you can access them in the event of an attack
  • Scan your devices for vulnerabilities and stay on top of updates

Contact us for more information and ask how we can help protect your data.

Ransomware attacks

Let Us Help You Safe Guard Your Computer

Support Pricing

Computer Diagnostics

$50.00 / One time diagnostic fee

SOS Remote Support

$50.00 / Connection fee only, additional services are extra

Product Pricing


$39.00/yr. (1 computer, discounts available for multiple computers)


$99.99/ Lifetime License (1 computer, non-transferable)

We Value Your Time

Level1pc always provides the quickest turn-around times in the area.

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Remote Support

The support you need, saving you time, providing convenience.

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Customer Satisfaction

Having a great experience is our top priority. We pledge to be by your side until you are satisfied with our services.

Additional Services & Support

Laptop Services

  • Laptop Diagnosis
  • Keyboard Replacement
  • Screen Repair
  • Power Jack Replacement
  • Cleaning Service
  • Liquid Damage Data Recovery
  • Virus Removal Service
  • AntiVirus Protection Software

Desktop Services

  • Desktop Diagnosis
  • Power supply Replacement
  • Motherboard Repair
  • Video Card Replacement
  • Cleaning Service
  • Fan Replacement
  • Virus Removal Service
  • AntiVirus Protection Software

Apple Device Support

  • Apple Diagnosis
  • MacBook
  • iMacs
  • Mac Pro
  • Macbook retina
  • Mac Mini
  • Apple Display
  • Expired Apple Care Warranty Repairs Only

Networking Services

  • Hubs & Switches
  • Network Cabling
  • Network Security Testing
  • Intrusion Detection Systems
  • Intrusion Detection Systems
  • Router Configuration
  • Wall Jacks / Paneling
  • Virtual Private Networking
  • Firewall Installations

Data Recovery & Backup Services

  • Memory Cards
  • Flash Drives
  • Hard Drives
  • Removable Drives
  • Laptop
  • Desktops
  • Servers
  • Portable Devices

Virtual Computing Sales / Support

  • High Performance
  • Low Cost
  • Energy Efficient
  • Save money
  • Low maintenance
  • Perfect business solution
  • Subscription required
  • $25 per device per year

Common Services & Provided

  • Startup problems
  • Computer crashes
  • No image on screen
  • Windows update failures
  • Faulty parts replacement
  • Hardware upgrades
  • Software installation
  • Operating system install/reinstall
  • Network problems
  • Firewall Installations
  • Tune up & optimization services
  • Password recovery
  • Software issues
  • Liquid spills / Data Recovery
  • Internet connection issues
  • Preventative Maintenance
  • Security Camera Installations

Services Not Provided

  • TV repairs
  • Monitor repairs
  • Printer repairs
  • Gaming console repair
  • Phone & Tablet repair
  • Recycling electronics

Getting Help is Easy

Providing IT Solutions with Honesty and Transparency for a One Stop Solution. Have a Question, need Support? Contact us, it’s that easy.

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