Service & Support

Small Business Solutions

Honesty and Transparency

We promise delivering vital service and to deliver it perfectly!

Understanding how essential it is for your business to run without delays, we have 24/7 emergency support and offer on-site services.
Our focus point is to be proactive, providing a detailed contingency plan to reduce failure percentages and limit recovery times.
Our preventative maintenance and remote support options help keep your business network running smoothly.

Contact us to discuss your current or future needs to see if we meet or exceed those needs at 585-632-3030 or email us.

  • 24/7 Emergency Support
  • Service Maintenance Plans Available

Residential Solutions

No Fix – No Fee Guarantee

If we can’t fix your computer then you don’t owe us a penny!

Providing our residential customers with full computer service and support with our remote options to enable you to remain in the comfort of your own home while we take care of any computer issues you may have.

Need help setting up or installing a new device, like a new computer, printer or wireless router? We provide those much needed on-site services in Genesee and Monroe County areas.
Contact us to see if we cover your area at 585-632-3030 or email us.

  • Pick-Up and Drop-Off Services
  • Preventative Maintenance Plans Available

Support Pricing

Computer Diagnostics

$40.00 / No charge with authorized repair

Remote Support

$40.00 / Additional services extra

Product Pricing


$39.00/yr. (1 computer, discounts available for multiple computers)


$99.99/ Lifetime License (1 computer, non-transferable)

Service Pricing

Virus Removal

$85.00 (Discounts available for multiple computers)


$40.00 Includes Windows updates

We Value Your Time

Level1pc always provides the quickest turn-around times in the area.

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Remote Support

The support you need, saving you time, providing convenience.

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Customer Satisfaction

Having a great experience is our top priority. We pledge to be by your side until you are satisfied with our services.

Additional Services & Support

Laptop Services

  • Laptop Diagnosis
  • Keyboard Replacement
  • Screen Repair
  • Power Jack Replacement
  • Cleaning Service
  • Liquid Damage
  • Virus Removal Service
  • AntiVirus Protection Software

Desktop Services

  • Desktop Diagnosis
  • Power supply Replacement
  • Motherboard Repair
  • Video Card Replacement
  • Cleaning Service
  • Fan Replacement
  • Virus Removal Service
  • AntiVirus Protection Software

Apple Device Support

  • Apple Diagnosis
  • MacBook
  • iMacs
  • Mac Pro
  • Macbook retina
  • Mac Mini
  • Apple Display
  • Expired Apple Care Warranty Repairs Only

Networking Services

  • Hubs & Switches
  • Network Cabling
  • Network Security Testing
  • Intrusion Detection Systems
  • Intrusion Detection Systems
  • Router Configuration
  • Wall Jacks / Paneling
  • Virtual Private Networking
  • Firewalls

Data Recovery & Backup Services

  • Memory Cards
  • Flash Drives
  • Hard Drives
  • Removable Drives
  • Laptop
  • Desktops
  • Servers
  • Portable Devices

Virtual Computing Sales / Support

  • High Performance
  • Low Cost
  • Energy Efficient
  • Save money
  • Low maintenance
  • Perfect business solution
  • Subscription required

Common Services & Support

  • Startup problems
  • Computer crashes
  • No image on screen
  • Blue screen
  • Windows update failures
  • Faulty parts replacement
  • Hardware upgrades
  • Software installation
  • Operating system install/reinstall
  • Workstation maintenance
  • Laptop, Desktop & Mac upgrades
  • Network problems
  • Tune up & optimization services
  • Password recovery
  • Software issues resolved
  • Liquid spills
  • Internet connection issues
  • Preventative Maintenance

Getting Help is Easy

Providing IT Solutions with Honesty and Transparency for a One Stop Solution. Have a Question, need Support? Contact us, it’s that easy.

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