I.T. Computer Service & Support Company



ocally owned since 2011 and a 2017 Super Service Award winner, we offer on-site and remote computer repair services, virus protection/removal, video security systems, data recovery, and more.


very service is fully covered, as our company is fully insured, reliable, and our work is trusted.  We are so confident with our services, there is a “no fee guarantee” if we cannot fix the problem.


ast service areas covered, as our company is based out of Brockport, NY. Supporting all make and model computers, we also offer prompt pick-up and drop-off services with the fastest turnaround times in the area.


xceptional virus removal service includes security and maintenance software, providing support for lost data, recommending data storage options.


eader in providing priority and exceptional service to our clients.
There isn’t a service we can’t provide, so give us a call today!

  • Microsoft Certified
  • Apple Certified
  • Certified Nest Installer
  • Fully Insured

Providing Quality Service & Support

Small Business Solutions

Honesty and Transparency

We promise delivering vital service and to deliver it perfectly!

Understanding how essential it is for your business to run without delays, we have 24/7 emergency support and offer on-site services.
Our focus point is to be proactive, providing a detailed contingency plan to reduce failure percentages and limit recovery times.
Our preventative maintenance and remote support options help keep your business network running smoothly.

Contact us to discuss your current or future needs to see if we meet or exceed those needs at 585-632-3030 or email us.

  • 24/7 Emergency Support
  • Service Maintenance Plans Available

Residential Solutions

No Fix – No Fee Guarantee

If we can’t fix your computer then you don’t owe us a penny!

Providing our residential customers with full computer service and support with our remote options to enable you to remain in the comfort of your own home while we take care of any computer issues you may have.

Need help setting up or installing a new device, like a new computer, printer or wireless router? We provide those much needed on-site services in Genesee and Monroe County areas.
Contact us to see if we cover your area at 585-632-3030 or email us.

  • Pick-Up and Drop-Off Services
  • Preventative Maintenance Plans Available
We Value Your Time

Level1pc always provides the quickest turn-around times in the area.

Privacy certificate logo
Remote Support

The support you need, saving you time, providing convenience.

happy customer certificate logo
Customer Satisfaction

Having a great experience is our top priority. We pledge to be by your side until you are satisfied with our services.

Service Brands

We service all brands of Desktop and Laptop computers.

Additional Services & Support

Laptop Services

  • Laptop Diagnosis
  • Keyboard Replacement
  • Screen Repair
  • Power Jack Replacement
  • Cleaning Service
  • Liquid Damage
  • Virus Removal Service
  • AntiVirus Protection Software

Desktop Services

  • Desktop Diagnosis
  • Power supply Replacement
  • Motherboard Repair
  • Video Card Replacement
  • Cleaning Service
  • Fan Replacement
  • Virus Removal Service
  • AntiVirus Protection Software

Apple Device Support

  • Apple Diagnosis
  • MacBook
  • iMacs
  • Mac Pro
  • Macbook retina
  • Mac Mini
  • Apple Display

Networking Services

  • Hubs & Switches
  • Network Cabling
  • Network Security Testing
  • Intrusion Detection Systems
  • Intrusion Detection Systems
  • Router Configuration
  • Wall Jacks / Paneling
  • Virtual Private Networking
  • Firewalls

Data Recovery & Backup Services

  • Memory Cards
  • Flash Drives
  • Hard Drives
  • Removable Drives
  • Laptop
  • Desktops
  • Servers
  • Portable Devices

Surveillance Systems Sales / Support

  • HD IP Camera Systems (color night vision)
  • Category 5e/6 Cable Installations
  • On Location Consultation
  • Intrusion Detection / Monitoring Systems
  • Wired or Wireless Configurations Available
  • 4 – 64 Channel Network Video Recorders
  • Mobile Viewing Support
  • 24/7 Support and Backed 3 year warranty

Common Services & Support

  • Startup problems
  • Computer crashes
  • No image on screen
  • Blue screen
  • Windows update failures
  • Faulty parts replacement
  • Hardware upgrades
  • Software installation
  • Operating system install/reinstall
  • Workstation maintenance
  • Laptop, Desktop & Mac upgrades
  • Network problems
  • Tune up & optimization services
  • Password recovery
  • Software issues resolved
  • Liquid spills
  • Internet connection issues
  • Preventative Maintenance

Our Testimonials

Our Customers took time out of their day to share their experience. And we thank them for it!

Laptop Sale/Repair
``Wow! My experience here was unlike anything else. Fantastic! Brian was patient, knowledgeable, and knew exactly what to do to help us. My computer was upgraded and now is working better than ever with all of the programs and apps that I needed. My son was able to get a computer, that exceeded our expectations for his schooling and computer coding needs, at a price that was unbeatable. Brian communicated promptly and efficiently and continued to do so to make sure things were running well on our end. Very impressed! What a blessing to have found Brian and his services. We will be customers for life! Save his contact information in your phone - when you need help with your computer you won't regret asking Brian for help. Highly recommend!!!``
– Lisa B. – Albion, NY
Laptop Repair
“I highly recommend Brian’s services! He worked with my very complicated schedule to get my computer in to be fixed, and had it fixed within minutes. Really nice guy! Definitely will be back whenever I need service in the future.“
– Rachel W. – Brockport, NY
Computer Repair
“I cannot recommend highly enough working with Level1, Brian has done a fantastic job helping me optimize my laptop and fix the problems I had. This is the level of quality and care you can’t find anywhere else! If you’re in need of this kind of service, I again cannot recommend Level1 highly enough! “
– Tyler J. – Spencerport, NY
PC Support
“We appreciate level1pc’s assistance with our “PC Problems” that have come up, ALL of which was resolved in a prompt and efficient manner. Excellent training courses they provided us on various subjects. Broad knowledge, and the capabilities in transferring that knowledge to everything they do. A true demonstration of a combined level of professionalism AND people friendly communication skills I am so glad that my husband and I found level1pc. That was one of the best moves we have ever made. Thank you again!”
– Jane & Ron – Brockport, NY
iPod Repair
“My 12yr old Ipod was fixed in less than a minute. Consider yourself quite fortunate if you have something that is in need of repair and you happen to discover this fine fellow.“
– Barnaby J. – Brockport, NY
Computer Security
“Brian is ‘the man!’ He has been working on my system for years now and has rescued me every time. I have bought hardware from him and it’s always the best. Most recently he really saved me after I got scammed/hacked. What a mess that was (my own fault), but he fixed it and even improved my system from what it had been. I always recommend Brian to anyone who needs computer sales or service“.
– Diane K. – Churchville, NY
Computer Repair
“Brian was amazing, he went above and beyond expectations to provide repair and solutions for our computer emergency. We highly recommend his services!“
– Eunice D. – Bergen, NY
Laptop purchase
“I found level1pc on the internet. Brian was quick to call back, had me bring my laptop in that day and called me later to give me an update on what he found. unfortunately, my laptop was fried from hot tea being spilled on it. But the next day Brian had me all hooked up with a refurbished laptop and a blue tooth speaker to go with it. Prices are very reasonable. I would recommend Brian to anyone looking for computer repairs. I’m keeping him on my speed dial!“
– Sharon R. – Hilton, NY
TV Repair
“I found Brian on Google when I was looking for a TV repair. Even though TV’s are not his real business, Brian said “Bring it right over”. In a little more than 2 hours it was fixed. I picked it up, took it home, and hooked it back up. That’s great service! Thanks, Brian!”
– George M. – Brockport, NY
Macbook purchase
“We’ve been going to Brian for years and bought two Mac’s from him and both times we weren’t disappointed. He explains things to people who are not tech savvy (me) in a language that I can understand. We highly recommend Brian for his prompt and expert service.”
– Bridgett G. – Bergen, NY
Laptop Repair
“A proponent of local businesses, I would like to thank Brian at Level1pc for working on my laptop. He got me back on my feet again in under a day! Their service was reasonable, friendly, and thorough. Brian was very professional, knowledgeable, and informative. Thanks so much, Level1pc!”
– Jodie V. – Elba, NY
iPhone support
``I had issues with my phone that neither Verizon nor the Apple Store could resolve for me. I went to Level 1 PC because I had heard positive things about it. Brian knew right away what the problem was, not only recognized the problem, but solved it. It was a level of support I would never have expected after significant time and effort without getting any help at all. Brian has consulted on some other IT projects and he’s always knowledgeable and professional.”
– Gina B. – Bergen, NY
Laptop Repair
“I just got my laptop hooked up. Boy is it fast! I’m still getting use to the features you put in. It’s so much easier getting in and out of programs. You have done me a great service. I’m grateful and will spread the word. Thanks for the bailout. I’ll keep in touch.”
– Don G. – Churchville, NY
Laptop Repair
“Today was my third time dealing with Level 1 PC and I wish EVERYONE who owned this kind of business was as knowledgeable, friendly and helpful as Brian was. Not only did he get my laptop charging again within 24 hours, but he removed spyware and viruses off of it that my other antivirus programs couldn’t even detect. Very happy with the service and would gladly forward anyone local I run into with computer issues over to him – THANKS, BRIAN!“
– Dave T. – Brockport, NY

Getting Help is Easy

Have a question? Give us a call or email us for a quote. It’s that easy.

Schedule Service

Choose a Day
Support Issue

Response Status

Customer Type

Full Name

Purchased maintenance support?
Email address

Contact phone number

Special requests

Captcha Question:

Make an Appointment